April 07 Newsletter
, and welcome to our April round-up of all that's been going
on in the Studio 2 Online office, and the industry today.
Next month sees the return of our Client
Forum - and we are really excited!
Those of you that attended last year's forum will
have found the day informative, interesting and fun
- we hope! The aim of the day for us is to get impartial,
honest feedback from our clients about our products
and service. This information is imperative to Studio
2 to allow us to grow as a company and become a better
service provider to you - our clients, because that
is what's important to us.
Feedback from last year has prompted many changes
at Studio 2 from the smallest detail, like finding
out how you like to receive updates, to major changes
such as our client liaising process which changed
with the employment of Chris Booth. We will also
be introducing new software, new products and demonstrating
the new cases system and much, much more! So you
see, the forum is about making your experience with
Studio 2 all the more valuable because if you don't
tell us, we won't know.
| The Client Forum will be held at The
Holiday Inn, St.Nicholas Circle, Leicester on May
23rd. Please register today and come along to what we promise
will be a fun and valuable day that will make improvements to the service we give to you! Contact Mechelle Harcourt to book
your place now on: 0116 2614485 or
Investments for the future
Studio 2 Online are delighted to announce
that we have commissioned 6 brand new, state of the art servers,
housed in a multi million pound data centre in London.
The dedicated Servers not only have multiple internet connections and
24/7 network and hardware support, accompanied by an industry
leading SLA; they will increase our current bandwidth
capabilities 10 times over.
The servers are backed up by state of the art UPS systems
and a diesel generator to take into account any eventuality
to ensure we experience no breaks in our service; offering
an increased "up-time" and greater reliability for us
and our clients. We view this upgrade as a part of our
growth plan for the future and the increase in servers
will allow us to take on more e-commerce projects and
maintain the level of service to our existing clients
as we grow. The new servers will house all existing sites
which does mean that our IP addresses will change - we
urge anyone who has IP pointing to contact us to allow
us to supply you with the new address.
We plan to switch servers this week (30th April), so
please bear with us and if you do lose your connection for
a few moments this is the cause. We guarantee we will do all we can
to make the transition as smooth as possible.
Along with this investment, we are due to release an anti-spam solution and a hosting and domain control system. These investments will bring our service to existing and future clients up to date with the latest technology and we hope you rejoice with us as we take this leap into the next chapter of Studio 2 Online.
Get Up & Personal
Month Studio 2 would like to introduce you to a
member of the team to promote personal contact,
so that you can really get to know the people behind
the work we do; and we've decided to start
with everyone's favourite: Kieran Welch, better
known as Kiwi. Mechelle gets up and personal.
M: What's your Favourite film?
K: The Hills Have Eyes
M: What is a passion of yours/hobbies?
K: My MK1 Renault Clio 16v Williams engined Hybrid,
Enjoy allsorts of random music, obviously enjoy working with computers,
fixing them and troubleshooting (keeps me off the streets..)
I like fixing/working on electronic things in general..
M: Who are you inspired by?
K: Erm..? Tuff one! I don't really know what to answer that with?
M: Pet Peave?
K: Ok, where do I start. People that don't know how to operate old skool
Video Recorders and DVD players. Seriously, what's so hard to work out?
All you have to do is press play! Other examples are, slow internet connections, and people that listen to poor quality MP3's!
M: Songs on your MP3?
K: I don't have an MP3 player, but on my PC I have loads of dance, trance, hip hop, reggae,
chill out music, etc. Do you want some examples?
M: Yes please
UB40 - Rat in me kitchen, Apoptygma Berzerk - Kathy's Song, Matt Darey feat Mercella Woods - Beautiful
Paul van Dyk - We are alive (Vandit vocal mix), Trapt - Headstrong, Akon - I wanna love you
M: Last thing that made you laugh out load - keep it clean!
K: The noise that pigeons make!
M: What are your aspirations?
K: To work somewhere abroad where I can spend more time outdoors,
or perhaps to become a tester of new technologies?
I'm always heavily interested in new gadgets, and with my full on testing ways,
I think that makes a good combo.
M: If you were a superhero, who would you be?
K: Well, there's already a batman, already a robin, so I suppose that leaves Pigeon.
I'd be a huge crazy pigeon, but one that saves the day of course!
NEW SLA's and Cases system unveiled
Have you ever experienced frustration with an agency with a change or issue logged and you just don't know how it is progressing?
Feedback form our last client forum found that this was the one of the most frustrating experiences with working with any outside party and to combat this Studio 2 Online has just launched a market leading "case" management system.
The case system will allow our clients to raise a case, whether that's
a change, a bug, or a support question and depending which SLA (Service
Level Agreement) you have with us and the severity of the issue, the case
will be answered in an hour, a day, a week, a month.
Once a case has been
raised an email will be received from Studio 2 detailing
the date and time the case will be resolved. Should the
developer or technician require any further information
about the case, they will be in touch via email and request
a response via email. This type of correspondence allows
the account manager complete and un-abridged access to
the details and progress of the case at any point. As the
case is solved and completed an approval may be sought
to allow the changes made to be moved from a development site to the live
client's site, and once this is achieved a final e-mail will be sent
notifying the client of the completion.
This is a huge step forward in the way we manage problems, questions and queries and in the not too distant future we will be releasing a web based interface that will allow clients to manage all cases and log in to see the each stage the case is in - a leap forward that we are very excited about! Full details, demonstrations and training for this new system will be provided at the May
Client Forum - so don't miss out!
SmarterStats Upgraded to Version 3.x
We have upgraded our Smarter Stats facility to allow you to benefit from the new developments of the software. Key new features include:
Optimised Web Interface
The SmarterStats interface has been completely redesigned
with a focus on usability: including customizable chart views, favourite
reports, and more powerful custom reports. This means no more wandering
around trying to find the report you need and a fab new static menu rather
than that dreadful dropdown menu.
The option to receive your reports via email and on
demand, these reports will be easier to understand as they will be
in a format set by you, reorganised and with new filters. The option
to export your reports to CSV or TAB format will allow them to be
saved in excel to then import and use in reports you may at the moment
be inputting by hand.
The ability to drill into the report items to extract data quickly and conveniently, giving you a clearer idea on what is working to help improve your productivity. Other benefits include: Multiple Language Support, Advanced Administrative Features, and much more technical stuff!
Case Study: Colourmaster Images
Colourmaster Images are an innovative and creative
company that specialise in colour products including
virtual garments for clients such as M&S, Tesco and Nike; as well as fine art printing
for professional photographers such as Clive Nichols,
six times winner of Garden Writer's Guild Photographer
of the year award.
"We are delighted with our new site and are very impressed with the CMS system which has given us the desired control to edit text & images"
David Leedham, Colourmaster Images
Case Study: Upper Rectory Farm Cottages
Upper Rectory Farm Cottages offer sumptuous
holiday cottages on the borders of Leicestershire,
Warwickshire, Staffordshire and Derbyshire.
An alternative to hotels on a business trip or as a
family break away from the stress of everyday life, see the new website for details.
Case Study: MJ Blinds
"Our new site is exactly what we required.
We are already getting enquiries from companies and
people who in the past would never have contacted
us. We are already looking at employing further sales
people after only 3 weeks of launch."
Martyn Flowers, MJ Blinds
Vantis plc is the AIM listed UK top 13 accounting, business and tax advisory group. Their objective is to be the provider of choice for ambitious organisations (from owner-managed businesses to listed companies and not for profit organisations), high net worth individuals and other professionals.
Families in Focus is a new project working with schools and families in Braunstone aiming to promote and deliver family learning
"We needed a website that demonstrated that two different organisations could work in partnership. Our motivation for choosing Studio 2 Online is quite simple, I did some research (lots of it about local companies) looked at their website, liked what I saw and made contact. In all honesty it was the Muppet Page; I liked the humour and thought you were a company we could work with. As our project is about fun and engaging families we needed to work with a company that could understand that.
We are also looking forward to engaging with the families we are working with and giving them ownership of the site, giving them a place to talk about their experiences and to find out what else we are up to."
Carol Breward, Families in Focus/Turning Point Women's Centre
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